Terms of service

Welcome to ILLUSION CO. By accessing or using our website www.illusioncolab.com.au and any related services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, you must not use this website.

1. General Information

This website is owned and operated by ILLUSION CO, an Australian based business. These Terms of Service apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

ILLUSION CO reserves the right to update, modify, or replace any part of these Terms of Service at any time by posting changes to this page. It is your responsibility to review this page periodically for updates. Continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or the age of majority in your jurisdiction. Our products and services are intended for adults only. You must not use this website or our products for any unlawful or unauthorised purpose.

3. Products and Orders

All product descriptions, images, pricing, and availability are subject to change at any time without notice.

While we make reasonable efforts to ensure accuracy, we do not guarantee that product descriptions, images, or other content are complete, current, or free from errors.

We reserve the right to limit or refuse sales to any person, geographic region, or jurisdiction, and to limit quantities per order at our discretion.

We may refuse, cancel, or suspend any order that appears fraudulent, violates these Terms of Service, or is flagged by our security or verification systems.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices may be updated or changed at any time without notice.

Payment must be received in full before an order is processed or shipped. We accept a range of payment methods, which may change from time to time without notice.

5. Shipping and Delivery

Shipping destinations, costs, and delivery timeframes are outlined in our Shipping Policy, which forms part of these Terms of Service.

ILLUSION CO is not responsible for delivery delays caused by circumstances beyond our control, including courier delays, weather conditions, or customs processing.

6. Returns and Refunds

Due to the nature of our products, all sales are generally final. Exceptions may apply for faulty, damaged, or incorrect items.

Please refer to our Returns and Refunds Policy for full details and eligibility criteria.

7. Privacy

Your privacy is important to us. We collect, use, and store personal information in accordance with our Privacy Policy. By using our website and services, you consent to our handling of your personal information as described in that policy.

8. User Conduct

You agree not to use this website or its services in any manner that:

  • Violates any applicable laws or regulations

  • Is unlawful, abusive, threatening, defamatory, obscene, or harmful

  • Infringes the rights of others

  • Uploads or transmits viruses, malware, or any malicious code

9. Third Party Services

Our website may contain links to third party websites, tools, or services. These are provided for convenience only. ILLUSION CO does not control or endorse third party services and is not responsible for their content, accuracy, or practices. Accessing third party services is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, ILLUSION CO shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the website, products, or services.

You expressly agree that your use of the website and services is at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless ILLUSION CO, its directors, officers, employees, contractors, affiliates, and service providers from any claim, demand, loss, or expense arising from your breach of these Terms of Service or your violation of any law or third party rights.

12. Governing Law

These Terms of Service, and any separate agreements under which we provide services to you, are governed by and construed in accordance with the laws of New South Wales, Australia.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: info@illusioncolab.com.au